Cancellation, withdrawal, refunds and conformity

v2.1 · 2026-08-09 · SHA-256 60fc436d0beed58bcf768c0635b2f6ef5696a411117ddddb8f3774ec24a99cd8

1. Cancelling renewal. You can stop automatic renewal at any time from your account or the Lemon Squeezy portal. Cancellation prevents future charges and access normally remains active until the end of the paid period. Cancelling renewal does not automatically refund the current period.

2. Consumer withdrawal. For B2C distance contracts, you may communicate an unequivocal withdrawal statement within the applicable statutory period, normally 14 days after the contract is concluded. Submit it through /account/legal or email support@ridesharehelper.app. No specific form is required.

3. Immediate performance. If you expressly requested activation before the withdrawal period ended and withdraw after performance began, only the proportionate amount permitted by law for the service supplied before notice may be due. Licence activation is not presented as a general and automatic waiver of the right of withdrawal.

4. Digital-service conformity. If the service is not supplied or does not conform to the contract, you may request that it be brought into conformity. We may request reasonable and strictly necessary technical cooperation for diagnosis. The remedy is provided free of charge, within a reasonable time and without significant inconvenience; where the legal conditions are met, a proportionate price reduction or contract termination and the corresponding refund are available.

5. Refunds. Requests are assessed individually without limiting mandatory rights. Where withdrawal or termination gives a right to reimbursement, payment is returned without undue delay and within the applicable statutory period, normally using the original payment method. Refunds are executed and confirmed through Lemon Squeezy, the merchant of record for checkout.